Frequently asked questions

After Logging in press the 'Buy' Button on the home screen and open the auction item. Enter your question in the comments box and 'post' the comment. Please note that this question/comment will be seen by everyone viewing the items. The seller will receive an email notifying them that they have received a comment/question and they will respond in the same manner as the question/comment was posted.

To do the initial registration or subsequently log into your account, go to "go.ribs.auction" if you're not already there. Click the "LOGIN" or "REGISTER" button in the top right hand corner, then enter your username and password.

Press one of the ‘Buy’ or ‘Sell’ item buttons on the home page, select 'My Account' in the top right hand corner and select 'profile' from the pop up menu

After login, press either the buy or sell button on the home screen, select 'my account' in the top right hand side of the screen and the pop up screen provides a menu of tools to monitor your account

After logging in, click on the "MY ACCOUNT" menu item and from the menu shown on the left hand side select "Profile". You can then enter your new password.

Please refer to the terms and conditions link in the footer of each page. It is important that these are read and understood.

After Logging in press the 'Buy' or 'Sell' on the home page, then select 'my account' in the top right hand corner of the screen and from the pop up menu select 'public profile'

Open the lot in the Sell page and select the 'bid history' button

This cannot be done by the Seller on the site and as such any item can only be removed by the admin team at Niche Auctions. Please email admin@niche-auctions.co.uk with the full details of the lot to be removed and the reason why it has to be removed.

After Logging in press the 'Sell' button on the home page and select 'publish an ad' in the top right hand corner and fill in the listing page which allows photographs and/or a video to be uploaded and has a number of categories and options for you to complete relevant to the items. This information is all displayed in the listing. If you do not know a specific detail on one of the detail options just leave the field blank. Here is a video on how to publish an ad on ribs.auction. Please notes and information uploaded onto the Website must not:- 1. Be false, inaccurate, or misleading. 2. Infringe any copyright. 3. Be fraudulent or involve the sale of counterfeit or stolen items. 4. Be in breach of any applicable laws and regulations. 5. Link directly or indirectly to include descriptions of goods or services that are prohibited under these terms and conditions. 6. Be unfit for purpose. 7. Be terrorist, defamatory, obscene, or offensive content.

Items listed on the site must be either Rigid Inflatable boats (with or without trailers), and/or outboards. No other items should be listed. Obviously, any item which is illegal to own or trade in must not be listed. Ribs.auction reserve the right within the terms and conditions of the site to remove any item which it feels is not suitable.

If you are also trying to sell an item through another site or medium at the same time as listing it on ribs.auction then this must be clearly stated in the description and that if it is also being sold through an alternative method the listing may be removed before the auction ends.

This cannot be done by the Seller on the site and as such any item can only be removed by the admin team at Niche Auctions. Please email admin@niche-auctions.co.uk with the full details of the lot to be removed and the reason why it has to be removed.

After logging in, Press either the 'Buy' or 'Sell' button on the home page, select 'my account' in the top left hand corner of the screen and select 'watch list' from the pop up menu

For the Buyer to ask a seller a question, after Logging in the seller presses the 'Buy' Button on the home screen and opens the auction item. They enter their question in the comments box and 'post' the comment. Please note that this question/comment will be seen by everyone viewing the items. The seller will receive an email notifying them that they have received a comment/question and they will respond in the same manner as the question/comment was posted.

Any company acting as a broker selling a boat on a customer’s behalf can utilise the Site in addition to their other forms of marketing. The broker would agree with its customer to sell a Rib at a minimum fixed price (say, for example £10,000) out of which the broker would deduct their commission (for example and ease of maths say this is £15%, i.e. £1,500), so if the broker sold the rib outside of ribs.auction at £10,000 the customer would receive £8,500. If the broker places the RIB on ribs.auction they would set a minimum reserve of £10,000 to ensure that the set price agreed with their customer is achieved. If the Rib sold on ribs.auction for a hammer price of £10,000 then the buyer would pay ribs.auction £10,000 + the buyer premium and ribs.auction would then pay the £10,000 hammer price to the broker to enable them to deduct the brokerage fee of £1,500 and so pay the customer the agreed £8,500. Obviously being an auction, ribs.auction would hope that the Price went above the £10,000 reserve and if it went for, say £15,000 then the buyer would pay the hammer price of £15,000 + buyer’s premium). Ribs.auction would pay the £15,000 hammer price to the broker, who would then deduct their Brokerage fee (at 15% this would be £2,250) and so pay your customer £12,750. Please note Items can be listed on the site with the statement that they are being marketed elsewhere and so if they are sold independently to any buyer without them coming through the site the item can be removed from ribs.auction by contracting admin@niche-auctions.co.uk. Any sales which have involved a buyer coming through the ribs.auction site must be transacted through the site and not sold independently.

Once you have posted an item on ribs.auction, you can edit your listing as long as no bids have been placed on your listing. To edit your listing, click on your listing and just below the main photograph, you will see in blue letters "EDIT ITEM" and just click on that and edit it accordingly. Don't forget to save your changes once edited!

After logging in, press the 'Buy' Button on the home page and the search bar is in the center of the screen. The 'active' button lists all items on the site where the auction is live now and the 'Upcoming' button lists items which the seller has entered a delayed start to the auction and they will be commencing in the future. Please note you are unable to bid on upcoming items before they go live. The Sold button lists, for information purposes only, historic auction items which have previously been sold

After logging in press the 'buy' button on the Home screen, locate the item on which you wish to bid and then enter your bid on the item page. You can enter either a fixed bid amount or a automated bid. The automated bid will be for the maximum amount you are prepared to bid and the system will bid automatically for you to just beat the current highest bid by the relevant the next bid increment (see the explanation link below the automated bid window). Please note all bids are subject to the addition of the buyers premium and when making a bid the value of this, which will be charged in addition to the successful bid, is detailed for you to accept.

You are unable to cancel a bid. By making a bid, as in any auction, you are committing to purchase that item at the amount + buyers premium which you have bid.

There are no sellers fee or listing fee and no additional fee for setting a reserve - just a buyers fee. Buyer’s fee is 10% on all items up to a hammer price of 20,000 and then 3% thereafter .

To move around the site the best method is to either use the 'home' button at the top of the page and the 'buy' or 'sell' buttons. To view the previous age use the go back arrow on your browser.

Select the 'home' page on the top of the screen and you will then see the 'Buy' and 'Sell' buttons

You place a bid on the item, you enter the max amount you are willing to pay for the item. If the item is £1.00 but you know it is worth £15 to you. You can put a bid of £15 on the item. The seller and other bidders do not know your maximum bid amount. Then our system places bids on your behalf starting with the next bid increment for the auction. The bid increment is the amount by which a bid will be raised each time the current bid is outdone. It is predetermined based on the current highest bid. See the increment table below. If the autobid amount is below the reserve price, it will be treated as a regular bid. However, if the autobid exceeds the reserve price, the bid will be made at the reserve price, and any following autobids will be placed based on the specified increments below. Min price Max price Bid increment 0.01 0.99 0.05 1 4.99 0.25 5 24.99 0.5 25 99.99 1 100 249.99 2.5 250 499.99 5 500 999.99 10 1000 2499.99 25 2500 4999.99 50 5000 9999999 100

Upon placing a bid, should they be successful, the buyer is entering a legal contract to pay for the item at the price of the bid plus the buyer’s premium based upon the terms and conditions of the standard sales contract used by the site. The contract between the parties is created by offer and acceptance. Upon delivery/collection of an item both parties must complete and sign the standard sales contract and a copy/photograph of the fully executed contract must be sent to ribs.auction at admin@niche-auctions.co.uk. Upon receipt of the signed sales contract Niche Auctions Ltd then releases the funds to the seller In the event of a sales contract not being received and no incident reports being received from the buyer or seller automatically to the seller after 35 days has elapsed from the time the funds were received by Niche Auctions Ltd, unless an incident report has been lodged within 30 days of the delivery of the goods.

Log-in to ribs.auction. Open the item on the listing screen or access the item through ‘my account’ and then ‘auctions I have won’ and press the ‘Pay Now’ button. Enter your card details in the normal manner through the secure Sage gateway. Payment will be made to Niche Auctions Ltd who will hold the funds in their secure client account and release the funds to the Seller once the goods have been received and a sales contract has been completed as detailed in the website terms and conditions.

Very securely ! Payment of the funds relating directly to the purchase of the item and payment of the buyer’s premium will be made (via a link on the Website) to Niche Auction’s Secure Lloyds Bank Plc Client Account where they will be held and not form an asset of Niche Auctions Ltd or Ribs.auction . Therefore, in the event of any business failing of Ribs.auction or Niche Auctions client funds will be completely safe. Upon satisfactory completion of the transfer of ownership the funds are then released to the Seller.

Upon delivery/collection of an item both parties must complete and sign the standard sales contract and a copy/photograph of the fully executed contract must be sent to ribs.auction at admin@niche-auctions.co.uk. Upon receipt of the signed sales contract Niche Auctions Ltd then releases the funds to the seller In the event of a sales contract not being received and no incident reports being received from the buyer or seller, automatically to the seller after 35 days has elapsed from the time the funds were received by Niche Auctions Ltd and the goods were delivered, unless an incident report has been lodged within 30 days of the auction ending.

In the first instance contact the seller and attempt to resolve that way. In the event of not being unable to contact the seller raise an incident report to admin@niche-auctions.co.uk within 30 days of the end of the auction. This will have the effect of placing the funds for the transaction on hold until the issue is resolved. All emails sent to this address will receive an immediate confirmation of receipt.

In the first instance contact the seller and attempt to resolve that way. In the event of not being unable to contact the seller raise an incident report to admin@niche-auctions.co.uk within 30 days of the end of the auction. This will have the effect of placing the funds for the transaction on hold until the issue is resolved. All emails sent to this address will receive an immediate confirmation of receipt.

Send an email to admin@niche-auctions.co.uk with the words @INCIDENT REPORT' in the header within 30 days of the end of the auction detailing the date and amount paid, the bank details from which the funds came and the item to which it relates and the reason why you are raising the incident report. All emails sent to this address will receive an immediate confirmation of receipt.

The legitimate reasons for stopping a transaction payment by raising an incident report include:- Goods not yet arrived Goods not as described, not of merchantable quality or fit for purpose

Please use the contact us page or email us at admin@niche-auctions.co.uk.

Please contact the seller and arrange this. Also raise an incident report (see FAQs on how to do this) within 30 days of the end of the auction with yachts and bits. This will have the effect of placing the funds for the transaction on hold until the issue is resolved. When both parties have advised that the goods have been returned the transaction can be cancelled and the funds returned to the buyer.

When placing a bid you are committed to purchase the item at this price + the buyers premium if you are successful in winning the item so a bid cannot be retracted.

Please use the contact us page or email us at admin@niche-auctions.co.uk and we will address any issues appropriately.

Please contact us at admin@niche-auctions.co.uk heading your email ‘Hacked Account’ with a contact phone number and we will address any issues quickly. Whilst this has not happened to date we would close your account and move the profile to a new account and get you to set up revised passwords.